FAQs

BOOKING INFORMATION

How do I book?

We require a non-refundable deposit to secure your chosen stylist. Simply fill in the Contact Form on our website with as much detail as you can. When we receive the form we will check the Hair Hostess bridal diary and get back to you as soon as is possible. Please bare with us in peak season as we get very busy, this runs from April through to September.

Your deposit is then deducted from your final balance.

Full payment should be received 1 week before your wedding /event via BACS. You will receive an e mail with your final balance and we ask you to check it before paying us in full.

What happens if I need to cancel my booking?

If you have to cancel your trial or reschedule we appreciate 48 hours notice via e mail or text message. If for some reason we do not respond please call our general phone number that is available on the website and leave a message.

We will always try to get you rebooked and back on track. If you have paid your non-refundable deposit and the full balance has been paid a week before your wedding we will retain the initial non-refundable deposit, and the remaining amount will be re-paid to you as soon as possible.

Once again we do appreciate notice if bookings are to be cancelled.

TRIAL INFORMATION

What happens at the trial?

Your stylist will have had as much information as we can collect prior to your trial via e mail. Brides often e mail us images of what they like or if they have a “theme” we get to know the feel of the wedding.

Just bring along all your images and our team members will create beautiful hair! Generally a trial is around 1 ½ to 2 hours so allow that time slot in your diary.

Can I bring a friend?

Please feel free to bring a friend or family member with you for that “honest opinion” or moral support. Try to understand that where our stylists are based in salon space may be premium so be mindful of that. If the trial is in your home or chosen location again we really don’t mind if you have someone with you to see the transformation.

Feel free to take pictures of the stages of hair preparations! Your stylist will be recording his or hers work too!

WEDDING DAY INFO

Will you travel to me on the day?

We will come to your location of wedding hair prep or event. We will always ask for a postcode so we must have the exact location for the actual day of where the preparations will take place.

How long will my stylist stay for on my wedding morning/afternoon?

We will discuss this with each bride as an individual unless you are upgrading to our “Half Day” or “Full Day” booking service, but generally we stay with a bride and bridal party until ready for the registrar at the hotel or to leave the family home or venue for the church service.

Is there a minimum number?

Our minimum booking is a single person or event plus the travel and a call out fee will apply in some cases.

Any unanswered questions? Contact Us